At SWIM Sales Store, we want your beachwear experience to be as smooth as our best-fitting swimsuits. Below you’ll find everything you need to know about shipping options and our hassle-free returns process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to get your swimwear to you:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available on orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch

Note: Delivery times may vary slightly depending on your location. We currently ship worldwide except to some Asian countries and remote areas.

Our Return Promise

We stand behind our swimwear like our best underwire supports you. If you’re not completely satisfied, we offer returns and exchanges within 15 days of receiving your order.

Return Requirements

To be eligible for return or exchange, items must be:

  • Unworn, unwashed, and in original condition
  • With all tags still attached
  • In the original packaging

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Swimwear bottoms (bikini bottoms, swim briefs) unless defective
  • Opened shapewear bodysuits (due to their intimate nature)

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer care team at [email protected] within 15 days of receiving your order. Use our template below to make the process smooth as our best-fitting one-piece swimsuits.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and your RMA number.
  3. Package Your Item: Securely pack the unused merchandise with all original tags and packaging.
  4. Ship It Back: Send the package to our LA address using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear SWIM Sales Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Details:

Product Name: [Product Name]
Size: [Size]
Color: [Color]
Quantity: [Quantity]

Reason for Return/Exchange: [Please specify – fit, color, style, etc.]

For exchanges, my preferred replacement item is: [Product Name, Size, Color if different]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Order Number]
[Your Contact Email]

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days after we receive your return.
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Note: Depending on your bank or credit card company, it may take additional time for the refund to appear in your account – just like waiting for that perfect beach day!

Exchange Process

  • We’ll ship your replacement item once we receive and process your return.
  • If the exchange item costs more, you’ll need to pay the difference.
  • If it costs less, we’ll refund the difference to your original payment method.
  • Exchanges typically ship within 3-5 business days after we receive your return.

Damaged or Defective Items

If your item arrived damaged or defective (unlike our reputation for quality), please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover return shipping costs – because beach days shouldn’t be spoiled by faulty swimwear.

Return Shipping Address

SWIM Sales Store
1880 Marietta Street
Los Angeles, US 90017

Beach-Ready Guarantee

We stand behind our swimwear like our best underwire supports you. If you’re unsatisfied for any reason, we’ll make it right – because confidence should come as standard with every SWIM Sales Store purchase.

Have questions? Contact our friendly customer care team at [email protected] – we’re here to help!