Welcome to our FAQ section, beach babe! We’ve gathered all the essential information to make your shopping experience as smooth as our shapewear-infused swimsuits. Whether you’re curious about sizing, shipping, or how to rock that strapless bikini with confidence, we’ve got you covered!
About Our Products
What makes SWIM Sales Store swimwear special?
Our beachwear is designed for the fashion-forward woman who demands both style and function. We specialize in:
- Shapewear-infused designs that sculpt and smooth
- Stay-put strapless bras that actually stay put
- Cover-ups that transition effortlessly from beach to street
- High-quality fabrics that withstand sun, sand, and saltwater
How do I choose the right size for swimwear?
Our swimwear runs true to size, but here are some pro tips:
- For one-piece swimsuits and bodysuits, check your torso length
- Bikini tops should fit snugly without digging in
- If between sizes, size up for comfort or down for more shaping
- Check individual product pages for specific sizing charts
Do your swimsuits have built-in support?
Absolutely! We design for real women’s needs:
- Our strapless bras feature innovative grip technology
- Shapewear bodysuits offer light to medium compression
- Many styles include removable padding for customizable support
- Underwire options available in select styles for extra lift
Shipping & Delivery
What shipping options do you offer?
We’ve got you covered with two fabulous options:
- Express Shipping ($12.95): DHL/FedEx delivery in 10-15 days – perfect when you’ve got vacation countdown!
- Free Standard Shipping: EMS delivery in 15-25 days for orders over $50 – great for building your swim wardrobe
How long does order processing take?
Our Los Angeles-based team needs just 1-2 days to lovingly prepare your order before shipping. We treat every piece with the care your beach style deserves!
Can I track my order?
Absolutely! You’ll receive tracking details via email the moment your package begins its journey to you. Watch your beach-ready confidence make its way to your doorstep!
Returns & Exchanges
What’s your return policy?
We offer a 15-day happiness guarantee from your delivery date. If anything isn’t perfect:
- Contact our customer care at [email protected]
- Items must be unworn with tags attached
- We’ll provide return instructions and address
- Refunds are processed within 5 business days of receipt
Do you offer exchanges?
Yes! We want you to have the perfect fit. Simply follow our return process and place a new order for your preferred size or style. For fastest service, we recommend ordering the new item while processing your return.
Payments & Accounts
What payment methods do you accept?
We accept all major payment options to make shopping easy:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Your security is as important to us as your beach style! We use industry-standard encryption and never store your full payment details on our servers.
How do I update my account information?
Simply log into your account to update your details, or contact us at [email protected] if you need assistance. We’re happy to help keep your beach style profile up to date!
Contact & Support
How can I contact customer service?
Our style experts are ready to help! Reach us at:
- Email: [email protected]
- Mailing Address: 1880 Marietta Street, Los Angeles, US 90017
Do you offer styling advice?
We’d love to help you create your perfect beach look! Tell us about your body type, style preferences, and upcoming plans, and we’ll recommend pieces that will make you feel confident and fabulous. Just email [email protected] with your questions.
Still have questions? Dive into our collections or reach out – we’re here to make sure your SWIM Sales Store experience leaves you feeling as fabulous as you’ll look in our beachwear!